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Privacy policy
LA-LUCATO design & remodel is operated by AQUALOT Inc.. We handle information received through our contact channels (LINE, email, and the chat on this website) as follows.
Information we receive and how we use it
- What you tell us is used only to reply to you, for on-site checks, for estimates, and for communication about the work.
- In the chat, we ask you not to write your name, phone number, or street address. Even if you do, we store phone numbers, email addresses, street addresses, postal codes, and similar details in a masked form.
- To count chat usage, we temporarily record information about the connection source in a form that cannot be restored (a cryptographic-style conversion), and delete it after about 2 days.
Site analytics
- To improve this website, we record which pages are viewed and which options and buttons are chosen. We do not use cookies and do not store IP addresses or device identifiers, so the records cannot tell who you are.
- Google Analytics uses first-party cookies and sends visits, interactions, ordinary advertising identifiers and referral information to Google. We remove consultation URL fields and detected contact details before measurement, and do not add chat messages to action events. A GPC signal alone does not stop Google measurement. You can restrict cookies in your browser settings.
External services
- Inquiry records are stored in a cloud database under contract with our company.
- When we use automated-response or translation systems, we process only the content of your inquiry with your name and contact details removed, and a staff member reviews it.
- Information provided during consultations is not disclosed to third parties without your consent, except as required by law.
Inquiries
For questions about how we handle information, or if you wish to check, correct, or delete your own information, please contact us at the following.
