Home / FAQ
FAQ
Frequently asked questions about LA-LUCATO: service area, work you can ask about, staff, estimates, how to contact us, subsidies, and more.
How far do you travel?
We are based in Miyadera, Iruma, Saitama, and visit homes in nearby cities such as Iruma, Tokorozawa, Sayama, Hanno and Hidaka. For windows, insulation, kitchens and bathrooms, exterior walls and similar work, homes across Saitama and Tokyo are welcome to consult us.
What kind of work can I ask about?
You can consult us about everything for your home: exterior walls and scaffolding, interiors, kitchens and bathrooms (kitchen, bathroom, toilet, washroom), water heater replacement, gas piping, full renovation, and faux greenery and mortar sculpting. You can also ask about combining work with AQUALOT pest control.
Who will do the work?
Ryota Tsukuda, head of LA-LUCATO and site manager (certified LPG equipment engineer), handles the work.
What do your estimates look like?
We try, as far as possible, not to write "lump sum" items, and to avoid rough estimates. We provide a breakdown for each part of the work, together with a schedule, our concerns (things we can't know until we open things up), and any work that might be added.
What are the steps up to an estimate?
(1) Consult us via LINE, email or chat (photos are welcome). (2) Site survey: we look at your home in detail and ask about how you live and what you want. (3) Estimate: we hand over the breakdown, schedule, concerns and possible additional work. For work with a range of choices, such as interiors, we present it as three plans you can compare.
Will I be told about extra costs in the middle of the work?
Some things cannot be known until floors or walls are opened. That is why we list those possibilities as concerns at the estimate stage and explain in advance how we would handle them.
How is the site survey (inspection) carried out?
It depends on the scale of the work. [Small work / equipment replacement] We first recommend our free 'photo estimate'. For things like replacing a water heater, adding an interior window, or spot repairs, just send photos of the current condition and the model number via LINE and we'll give you a rough estimate entirely online (free). [Full renovation / medium-to-large remodeling] On-site survey plus preparation of a schedule and a detailed estimate (from 27,500 yen incl. tax; credited in full toward the construction cost upon contract). Beyond inspecting the building, plumbing, and substrate on site, we seriously take on, as a single service, confirming material lead times with suppliers, securing the schedules of each specialist tradesperson, and preparing a schedule and an itemized estimate tailored to you. This is how we avoid sloppy free visits and avoid passing the cost of unconverted visits on to other customers or cutting corners. We never pressure you to sign on the spot. We will tell you the exact cost and schedule before we visit.
Is it okay to get competing quotes?
Yes. Please feel free to compare. After the on-site survey, we may sometimes suggest a different approach from the work you first asked about. The decision is always yours.
Do you collect unwanted items?
We do not hold the required license, so we do not provide unwanted-item collection. Depending on the permitted scope of our partner companies, if renovation or pest control work is being done, we can carry items out to your front door or to a collection truck on request. If you also ask us to dismantle furniture together with renovation work, the actual volume (m³) may be reduced, which may lower the cost of unwanted-item collection.
Can I ask for faux greenery for a shop or office entrance?
Yes. A partner landscaper with gardening contest awards handles shops, real estate entrances, offices and private homes. Business customers, please use our email contact.
Are price guidelines shown on the website?
We do not list construction prices on the site, because they vary with the scope and the condition of your home. After we hear the details of your request, we present an estimate with a clear breakdown. For reference, the on-site survey (medium-to-large projects) costs from 27,500 yen incl. tax and is credited in full toward the construction cost upon contract.
How can I contact you?
You can choose LINE (account name "AQUALOT公式LINE"), email (lalucato@aqualot.co.jp) or the chat on this website. On LINE, after adding us as a friend, choose your topic from the menu and answer a few questions to reach the person in charge. Individual customers can also use email. For business customers, email is convenient because the record remains. Your first consultation is handled by LINE or email, where photos and the history remain. This prevents details being missed during calls taken on site and lets us grasp model numbers and conditions accurately. After the site survey or contract, you can also reach the person in charge directly by phone.
Can real estate companies, property managers, or general contractors make requests?
Yes. We have a dedicated contact for business customers.
Can I use subsidies?
We support the 2026 Advanced Window Renovation Subsidy (Japan). Whether your project is eligible will be explained after checking the work, the products, and other details.
Where can I see your past projects?
You can see them on the "Our work" page of this site.
Which company operates this business?
It is operated by AQUALOT Inc.
